0843 504 9322

Calls cost 7p per minute, plus your operator’s access charge. This is a call forwarding service which will connect you directly to the official helpline.

The famous telecommunications company base a big customer service team in the UK and answer 80% of all calls from there. If you’re looking for help with their service or you’re interested in joining then you should get in touch via a telephone number here.

You can call the BT contact number for a host of reasons including making a complaint, joining, cancelling, general enquiries and more. Our experts simply decipher information here for you and direct you towards the number that you require; we are in no way associated with these companies and simply extract our information from the public domain available to everybody.

BT Customer Service

It’s likely that your call will be answered by the part of their team in England, their highly trained staff can then deal with your questions but to save yourself time you should call the number that is most relevant. We list a number of phone numbers, so find a BT helpline contact number below.

BT Broadband Contact Number

BT offers a range of services from television channels to phone lines. If you wish to join their broadband deals then it could be worth looking at all their tariffs, with many of them incorporating Broadband and TV in the offers. Find the contact numbers best for you by picking out the department that you need.

Department Contact Number
Accounts & Billing 0800 800 150
Broadband 0800 800 150
Cancellations 0800 783 1401
New Products & Upgrades 0843 504 9322
Moving Home 0800 800 150
Business 0800 800 152
Complaints 0843 504 9322

Make a Complaint – 0800 800 150

If you wish to make a complaint then you should give them a call by using a number here or existing BT customers can call 152 from the BT phoneline. You can also write a formal letter to:

BT Group plc,
BT Centre,
81 Newgate Street,
London EC1A 7AJ

When are BT Calls Free?

BT customers get free calls to 0870 and 0845 numbers as well as UK landlines. Some tariffs may also receive certain free calls on the weekend. If you are looking to call customer services then existing customers should be aware that you can do this by dialling 152 on your handset.

Reasons to Call

If you have a question then that in itself is enough to ring, but some of the common reasons for calling include:

  • To join the service
  • For Talk Talk tariffs
  • BT Broadband
  • BT Sports
  • Television deals
  • Cancelling
  • Making a complaint